Privacy Policy

Last updated: 12 July 2026

Aussie Offroad operates this online store and website. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase a product, create an account, contact us or otherwise interact with our services.

Our store is hosted by Shopify. We may also use third-party services, including AutoDS and product suppliers, to process and fulfil orders.

Personal information we collect

Depending on how you use our store, we may collect:

• Your name, email address and telephone number
• Billing and delivery addresses
• Account information and preferences
• Order, payment and transaction information
• Products you view, add to your cart, purchase, return or cancel
• Messages and information submitted through our contact form
• Device, browser, network and IP-address information
• Information about how you browse and interact with our website
• Marketing preferences and responses to promotional communications

Payments are processed through Shopify and its authorised payment providers. Aussie Offroad does not directly store complete payment-card details.

How we collect information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or join our mailing list
• Automatically through cookies and similar technologies when you use our website
• From Shopify and other service providers that help us operate the store
• From delivery, fulfilment, marketing, analytics and fraud-prevention providers
• From suppliers where necessary to process an order or resolve a product issue

How we use personal information

We may use your information to:

• Process payments and fulfil orders
• Arrange delivery and provide tracking information
• Manage returns, refunds, replacements and cancellations
• Operate and improve our website
• Maintain customer accounts
• Provide customer service
• Detect fraud, misuse and security threats
• Send order and account notifications
• Send marketing messages where you have agreed to receive them
• Personalise product recommendations and advertising
• Meet our legal, tax, accounting and regulatory obligations
• Enforce our store policies and protect our legal rights

Order fulfilment and suppliers

Some Aussie Offroad products may be shipped directly by third-party suppliers or fulfilment partners.

We may provide these partners with the information reasonably required to fulfil an order, such as your name, delivery address, telephone number, email address, ordered products and delivery instructions.

These parties must only use the information for legitimate purposes connected with providing their services.

Shopify and AutoDS

Our store is hosted by Shopify, which processes information to operate our website, checkout and related services. You can learn more through the Shopify Consumer Privacy Policy.

We may use AutoDS to assist with product management, supplier coordination and order fulfilment. Information necessary to process an order may be handled through AutoDS and the relevant supplier.

How we disclose information

We may disclose personal information to:

• Shopify and authorised payment providers
• AutoDS, suppliers, delivery companies and fulfilment partners
• Website hosting, analytics, security and technical-service providers
• Customer-support and communication providers
• Marketing and advertising providers where applicable
• Professional advisers, insurers, accountants or legal representatives
• Government authorities where required by law
• Parties involved in a legitimate sale or transfer of the business

We do not sell your personal information for money.

Overseas disclosure

Shopify, AutoDS, suppliers and other service providers may process or store information outside Australia.

The countries involved may vary depending on the supplier, delivery provider and technology used for a particular order. Where required, we take reasonable steps to ensure service providers handle personal information appropriately.

By placing an order, you understand that information necessary to complete the transaction may be processed in countries outside Australia.

Cookies and analytics

We and our service providers may use cookies and similar technologies to:

• Remember your preferences
• Keep products in your shopping cart
• Operate customer accounts and checkout
• Understand website traffic and performance
• Prevent fraud and improve security
• Measure marketing effectiveness
• Display relevant advertising where enabled

You can control cookies through your browser settings. Blocking some cookies may prevent parts of the store from functioning correctly.

Marketing communications

If you subscribe to marketing, we may send you product news, offers and other promotional messages.

You can unsubscribe at any time using the link in a marketing email. Unsubscribing from marketing will not prevent us from sending necessary messages about your orders, account or customer-service enquiries.

Data security

We use Shopify and other established service providers to help protect personal information.

However, no method of electronic storage or transmission is completely secure. Customers should not send passwords, payment-card details or other highly sensitive information through the contact form or unsecured communication channels.

Data retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide customer support
• Maintain business, tax and accounting records
• Resolve disputes
• Prevent fraud
• Meet legal obligations
• Enforce agreements and store policies

The required retention period may vary depending on the type of information and applicable law.

Access and correction

You may ask to access personal information we hold about you or request that inaccurate information be corrected.

We may need to verify your identity before completing a request. In some circumstances, access may be restricted where permitted or required by law.

To make a request, contact us using the details below.

Deletion requests

You may ask us to delete personal information where applicable.

We may need to retain certain information to complete an order, maintain required financial records, prevent fraud, resolve disputes or meet another legal obligation.

Children’s information

Our store is not directed towards children, and we do not knowingly collect personal information from children without appropriate authorisation.

If a parent or guardian believes a child has provided personal information to us, they may contact us to request its review or deletion.

Privacy complaints

If you believe we have mishandled your personal information, contact us using the details below and describe your concern.

We will acknowledge the complaint and aim to respond within a reasonable period. We may ask for additional information to investigate the matter.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Third-party websites

Our website may contain links to websites operated by other organisations. Aussie Offroad does not control those websites and is not responsible for their privacy or security practices.

You should review the privacy policy of any third-party website before providing personal information.

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The current version will be posted on this website with an updated revision date.

Contact us

For questions, access or correction requests, deletion requests or privacy complaints, contact:

Aussie Offroad
Email: aussieoffroad35@gmail.com
Phone: +61 478 170 067
Australia